Supermarket loyalty program in Indonesia

Digital enterprise platform enabling a highly engaging and personalized solution for any-sized business to start your own or coalition-based loyalty program for improving customer engagement and sales stimulation campaigns

Book a Demo
Download whitepaper

Industry solutions

Holistic reward ecosytem to impress, grow and engage your customer base

Large retail networks

Develop devoted communities to resist competition with scheduled marketing activities and advanced analytical capabilities

Motivational programs for billers

Encourage customer culture with reward and money-saving campaigns for timely and advance payments for utility bills

Malls

Launch a captivating multi-tenant loyalty program with a common ‘bonus’ currency across your network

Wallet operators

Your financial inclusion efforts will gain much stronger momentum with the advanced engagement capabilities

Paid loyalty programs

Collect recurring fees for the premium benefits you deliver. Improve quality of your audience

digital rewards platform features

Full-fledged rewards solution for you and your partners to engage customers and stimulate sales

reward img

Rewards engine

  • Processing
  • Bonuses, coins, liters, cashbacks – call it whatever you like. Our processing core will robustly handle any request or movement
  • Loyalty program settings
  • Set the desired rules, priorities, constraints, expiration for accruals and redemption
  • Anti-fraud
  • Tackle unusual activity and keep the promo-hunters calm with the advanced fraud management settings

Profiling and CRM capabilities

  • Coalition loyalty program management
  • Get your coalition program partners on board, grant access to all capabilities, including data import for branches, cashiers, customers, and products
  • Activity tracking and segmentation
  • Compose your own or integrate external blacklists. Set up database triggers for post-transaction verification. Create various limit types (min/max, turnover or count). Set up various types of fees (% or fixed, min/max, etc.)
  • Communication
  • Easily set up and manage the omnichannel interaction with your loyalty program members to keep them in touch. Use variables, templates and sequencing tools
reward img
reward img

Marketing activity management

  • Campaigns and promotions
  • Plan and automate your marketing activity. Design, schedule and run parallel campaigns and sales promotions the way you want
  • BI tools and analytics
  • Understand your customers’ shopping behavior, optimize offerings and plan future targeted campaigns using various statistical, data interpretation and reporting tools

THE BENEFITS YOU GAIN

Come up with your unique, holistic loyalty program to improve interactions with your customers

flexibility

Flexibility

The platform is easily connectible with your databases, software, and hardware

customization

Customization

Wallet Factory’s reward platform can be tweaked to perfectly match your business needs

real time performance

Real-time performance

Effective communication with customers through multiple channels

sophisticated rewards

Sophisticated rewards

Holistic management tools provide a meaningful way to connect purchases from every channel

holistic financial ecosystem

A single entry point to power up your omnichannel strategy

Open source API allows for the widest variety of implementations:

Sales equipment / channels

  • Cashier equipment
  • Accounting systems
  • Website backends
  • Mobile applications
  • Self-service terminals
  • Bots in messengers

Interfaces

  • Tenant
  • Merchant (partner)
  • Support
reward img

TECHNICAL EXCELLENCE

Leverage industry’s proven best practices

best tech stack

Best tech stack

Tap into FinTech solutions backed by the latest yet tried-and tested technology innovations in product development and design

seasoned in house staff

Seasoned in-house staff

Get a reliable well thought-out digital platform built, delivered, and supported by senior IT experts in software engineering & DevOps

market readiness

Market readiness

Accelerate your company’s time-to- market rates with customer approved digital solutions perfectly tailored to your brand identity and individual business needs

big picture approach

Big picture approach

Enjoy a robust end-to end platform solution based on holistic strategies and deep analytical insights into your business specifics and customer expectations

logo partner
lotok logo
oneprice logo
grosh logo
kulikov logo up
lafar logo
intertop logo
palmiraplaza logo

WHAT'S INCLUDED

Manage your loyalty campaigns with ease

Leverage a wide range of features included in our Rewards platform to build and deploy your full-scale customer reward programs that boost customer loyalty, increase engagement rates, and enhance experiences with your digital financial services

Rewards engine

  • Cloud processing (bonuses, cashbacks etc.)
  • Rules for accruals, redemption, expiration
  • Priorities and constraints
  • Anti-fraud

CRM/Profiling

  • Customers, partners, branches, cashiers, products
  • Manual and automated
  • Support claims
  • Fraud attempts logging
  • Digital loyalty cards

Marketing activities

  • Campaigns
  • Promotions
  • Coupons
  • Special bonuses
  • Planning tools
  • Payment reminder emails

Analytics

  • Grouping, segmentation, tiers
  • Sales, sales bias, demand, receipts
  • Campaigns and promotions
  • Accruals and redemptions

Communications

  • Email, SMS, push, messengers
  • Bulk dispatching
  • Sequences, templates, variables
  • NPS surveys

CONTACT US

Book your demo
session now!

form img

    How many wallet customers will you be serving potentially (for pricing and configuration purposes)?


    What is Supermarket loyalty program in Indonesia



    Supermarket loyalty programs is a strategy that allows the seller to attract new customers, retain regular customers, increase income from purchases made by customers.

    The first loyalty programs were introduced by American retailers at the end of the 18th century. They offered loyal customers copper tokens for purchases. The customers could exchange accumulated tokens for discounts then. In the 19th century, cheaper brands came into use.

    In the 1990s, supermarket chains offered club cards to customers, allowing consumers to save on purchases by getting a better price on products. Modern successful supermarket loyalty programs

    ● Give the customer the freedom to choose their own loyalty rewards.
    ● Offer an attractive reward to the customer.
    ● Allow access to the program through various platforms, including mobile applications.

    For a supermarket, a loyalty program is a way to be of current interest to the customer, to communicate with him, learning about preferences.

    Benefits of Supermarket loyalty program



    For a supermarket, a loyalty program allows you to learn customer information better on such important parameters as:

    ● Demography

    Participation in the program allows the company to find out how old its customers are, whether they have children, and what sex they are.

    ● Geography

    Due to the loyalty program, the supermarket learns about the area customers live in, rent or have their own apartment.

    ● Purchase structure

    Products, customers often spend money on (grocery, baby food, pet food, alcohol, etc.).

    ● Purchasing behaviour

    How often the customer goes shopping, what days of the week he visits the supermarket, how much money he spends, whether he uses ATMs and outlets inside the supermarket, etc.

    Importance of Customer Loyalty Program in Supermarket



    In the modern world, supermarkets compete not only with similar retail chains but also with online stores and nearby shops. Loyalty program is an important tool for competitive rivalry for a customer.

    Studies show that purchasing behavior can combine several types of loyalty:

    ● price - a customer visits a supermarket that offers a lower price than competitors or favorable discounts;
    ● location - a retail outlet located closer to home has priority;
    ● variety of products - the greater the choice of goods offered by the retailer, the more convenient it is for the purchaser to buy everything in one place and reduce the time for shopping;
    ● receiving benefits or rewards - some customers make purchases in supermarkets that offer promotions in the form of discounts on goods, the opportunity to buy two goods for the price of one, etc.

    The combination of different types of loyalty programs plays an important role because it allows the supermarket to:

    ● change advertising tools, choosing the most profitable at the moment;
    ● apply a flexible pricing policy, offering discounts on goods that are in high demand;
    ● regulate products supplies in warehouses, offering loyal customers to purchase certain goods at a promotional price.

    According to some studies, in retail, 70% of sales come from 30% of loyal customers. That is why loyalty programs are so important to the success of a supermarket in a competitive environment.

    Types of Grocery store reward programs



    Point System

    The points loyalty program is one of the oldest, but still popular and effective programs. The customer receives points (bonuses, chips, etc.) for the purchases made. The more money he spends in the supermarket, the more points he gets.

    After accumulating a certain number of points, he gets the opportunity to receive a discount or a physical reward in the form of a product offered by the supermarket.

    To be successful, the program must offer rewards that will be attractive to different categories of customers and provide a choice of options for using accumulated bonuses.

    Membership Cards

    Membership cards are a tool that supermarkets have been using since the end of the 20th century. The client receives a card in paper, plastic form or installs a mobile application and uses it to buy goods at special prices and receive discounts on home delivery.

    Membership cards are of interest to family customers and shoppers who plan their purchases a week or a month in advance.

    Punch Programs

    These are programs based on the customer’s performance of certain actions for a reward. They showed their effectiveness in retail. The buyer receives a physical card or an application that has a barcode or QR code. After each purchase, the seller stamps or scans the code. The customer is rewarded. Having accumulated a certain number of seals or marks, the buyer receives a reward.

    Event-based rewards

    A program that offers rewards to loyal customers when a significant event occurs in the life of a customer, a supermarket, or a brand sold in a supermarket.

    Customers participating in the program receive rewards on their birthday, the anniversary of registration in the program, discounts on an important date in the history of the supermarket (opening day of the shop, department, etc.).

    Gamification

    Gamification is the use of game mechanics in loyalty programs. The supermarket offers customers:

    ● Perform a certain action for a reward. For example, find a specific product for a limited amount of time and get a discount.
    ● Achieve a certain goal and get a reward. For example, collect a certain number of chips.
    ● Get a discount randomly by purchasing a lottery ticket or participating in the ‘spin the wheel and win’ game.

    How to Implement a Customer Loyalty Program in Supermarket


    To implement a loyalty program, it is necessary to learn not only the market, but also customers. Answer the questions:

    ● Who are they?
    ● What do they buy most often?
    ● How do they make purchases?
    ● Do they use additional service programs (online ordering, delivery, etc.) offered by the supermarket, etc.?

    With this information, you can create a loyalty program that takes into account the interests of different customer groups.

    You can save time and get a ready-made platform for implementing a supermarket loyalty program by contacting mLoyalty.
    Book a Call