Chat bots in the loyalty program in Kenya

Digital enterprise platform enabling a highly engaging and personalized solution for any-sized business to start your own or coalition-based loyalty program for improving customer engagement and sales stimulation campaigns

Industry solutions

Holistic reward ecosytem to impress, grow and engage your customer base

Large retail networks

Develop devoted communities to resist competition with scheduled marketing activities and advanced analytical capabilities

Motivational programs for billers

Encourage customer culture with reward and money-saving campaigns for timely and advance payments for utility bills

Malls

Launch a captivating multi-tenant loyalty program with a common ‘bonus’ currency across your network

Wallet operators

Your financial inclusion efforts will gain much stronger momentum with the advanced engagement capabilities

Paid loyalty programs

Collect recurring fees for the premium benefits you deliver. Improve quality of your audience

digital rewards platform features

Full-fledged rewards solution for you and your partners to engage customers and stimulate sales

Rewards engine

Processing
Bonuses, coins, liters, cashbacks – call it whatever you like. Our processing core will robustly handle any request or movement
Loyalty program settings
Set the desired rules, priorities, constraints, expiration for accruals and redemption
Anti-fraud
Tackle unusual activity and keep the promo-hunters calm with the advanced fraud management settings

Profiling and CRM capabilities

Coalition loyalty program management
Get your coalition program partners on board, grant access to all capabilities, including data import for branches, cashiers, customers, and products
Activity tracking and segmentation
Compose your own or integrate external blacklists. Set up database triggers for post-transaction verification. Create various limit types (min/max, turnover or count). Set up various types of fees (% or fixed, min/max, etc.)
Communication
Easily set up and manage the omnichannel interaction with your loyalty program members to keep them in touch. Use variables, templates and sequencing tools

Marketing activity management

THE BENEFITS YOU GAIN

Come up with your unique, holistic loyalty program to improve interactions with your customers

Flexibility

The platform is easily connectible with your databases, software, and hardware

Customization

Wallet Factory’s reward platform can be tweaked to perfectly match your business needs

Real-time performance

Effective communication with customers through multiple channels

Sophisticated rewards

Holistic management tools provide a meaningful way to connect purchases from every channel

holistic financial ecosystem

A single entry point to power up your omnichannel strategy

Open source API allows for the widest variety of implementations:

Sales equipment / channels

Interfaces

TECHNICAL EXCELLENCE

Leverage industry’s proven best practices

Best tech stack

Tap into FinTech solutions backed by the latest yet tried-and tested technology innovations in product development and design

Seasoned in-house staff

Get a reliable well thought-out digital platform built, delivered, and supported by senior IT experts in software engineering & DevOps

Market readiness

Accelerate your company’s time-to- market rates with customer approved digital solutions perfectly tailored to your brand identity and individual business needs

Big picture approach

Enjoy a robust end-to end platform solution based on holistic strategies and deep analytical insights into your business specifics and customer expectations

WHAT'S INCLUDED

Manage your loyalty campaigns with ease

Leverage a wide range of features included in our Rewards platform to build and deploy your full-scale customer reward programs that boost customer loyalty, increase engagement rates, and enhance experiences with your digital financial services