Loyalty programs for hotels in Kenya

Digital enterprise platform enabling a highly engaging and personalized solution for any-sized business to start your own or coalition-based loyalty program for improving customer engagement and sales stimulation campaigns

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Industry solutions

Holistic reward ecosytem to impress, grow and engage your customer base

Large retail networks

Develop devoted communities to resist competition with scheduled marketing activities and advanced analytical capabilities

Motivational programs for billers

Encourage customer culture with reward and money-saving campaigns for timely and advance payments for utility bills

Malls

Launch a captivating multi-tenant loyalty program with a common ‘bonus’ currency across your network

Wallet operators

Your financial inclusion efforts will gain much stronger momentum with the advanced engagement capabilities

Paid loyalty programs

Collect recurring fees for the premium benefits you deliver. Improve quality of your audience

digital rewards platform features

Full-fledged rewards solution for you and your partners to engage customers and stimulate sales

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Rewards engine

  • Processing
  • Bonuses, coins, liters, cashbacks – call it whatever you like. Our processing core will robustly handle any request or movement
  • Loyalty program settings
  • Set the desired rules, priorities, constraints, expiration for accruals and redemption
  • Anti-fraud
  • Tackle unusual activity and keep the promo-hunters calm with the advanced fraud management settings

Profiling and CRM capabilities

  • Coalition loyalty program management
  • Get your coalition program partners on board, grant access to all capabilities, including data import for branches, cashiers, customers, and products
  • Activity tracking and segmentation
  • Compose your own or integrate external blacklists. Set up database triggers for post-transaction verification. Create various limit types (min/max, turnover or count). Set up various types of fees (% or fixed, min/max, etc.)
  • Communication
  • Easily set up and manage the omnichannel interaction with your loyalty program members to keep them in touch. Use variables, templates and sequencing tools
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Marketing activity management

  • Campaigns and promotions
  • Plan and automate your marketing activity. Design, schedule and run parallel campaigns and sales promotions the way you want
  • BI tools and analytics
  • Understand your customers’ shopping behavior, optimize offerings and plan future targeted campaigns using various statistical, data interpretation and reporting tools

THE BENEFITS YOU GAIN

Come up with your unique, holistic loyalty program to improve interactions with your customers

flexibility

Flexibility

The platform is easily connectible with your databases, software, and hardware

customization

Customization

Wallet Factory’s reward platform can be tweaked to perfectly match your business needs

real time performance

Real-time performance

Effective communication with customers through multiple channels

sophisticated rewards

Sophisticated rewards

Holistic management tools provide a meaningful way to connect purchases from every channel

holistic financial ecosystem

A single entry point to power up your omnichannel strategy

Open source API allows for the widest variety of implementations:

Sales equipment / channels

  • Cashier equipment
  • Accounting systems
  • Website backends
  • Mobile applications
  • Self-service terminals
  • Bots in messengers

Interfaces

  • Tenant
  • Merchant (partner)
  • Support
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TECHNICAL EXCELLENCE

Leverage industry’s proven best practices

best tech stack

Best tech stack

Tap into FinTech solutions backed by the latest yet tried-and tested technology innovations in product development and design

seasoned in house staff

Seasoned in-house staff

Get a reliable well thought-out digital platform built, delivered, and supported by senior IT experts in software engineering & DevOps

market readiness

Market readiness

Accelerate your company’s time-to- market rates with customer approved digital solutions perfectly tailored to your brand identity and individual business needs

big picture approach

Big picture approach

Enjoy a robust end-to end platform solution based on holistic strategies and deep analytical insights into your business specifics and customer expectations

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oneprice logo
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WHAT'S INCLUDED

Manage your loyalty campaigns with ease

Leverage a wide range of features included in our Rewards platform to build and deploy your full-scale customer reward programs that boost customer loyalty, increase engagement rates, and enhance experiences with your digital financial services

Rewards engine

  • Cloud processing (bonuses, cashbacks etc.)
  • Rules for accruals, redemption, expiration
  • Priorities and constraints
  • Anti-fraud

CRM/Profiling

  • Customers, partners, branches, cashiers, products
  • Manual and automated
  • Support claims
  • Fraud attempts logging
  • Digital loyalty cards

Marketing activities

  • Campaigns
  • Promotions
  • Coupons
  • Special bonuses
  • Planning tools
  • Payment reminder emails

Analytics

  • Grouping, segmentation, tiers
  • Sales, sales bias, demand, receipts
  • Campaigns and promotions
  • Accruals and redemptions

Communications

  • Email, SMS, push, messengers
  • Bulk dispatching
  • Sequences, templates, variables
  • NPS surveys

CONTACT US

Book your demo
session now!

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    Loyalty programs for hotels in Kenya



    Hotel Business Loyalty Programs


    Building a reputation is especially important for the hotel industry. Unlike institutions in other spheres, providing the best possible experience for your guests is vital. This is why loyalty programs are becoming increasingly popular among companies in the hospitality industry.

    Thanks to various mechanisms and features of rewarding programs, the number of repeat customers can increase considerably. In addition, incorporating such a system will be helpful for encouraging the staff that works at your hotel or other types of accommodation with special gifts and remuneration.

    Loyalty systems, however, require developing special software and consist of many elements. The features of one system can differ depending on your business type. This is why mLoyalty provides professional guidance in designing a unique program for your company.

    The Advantages of Developing a Loyalty System for Hotels


    Specialized software developed for supporting loyalty features at a motel or other hostelry includes multiple key benefits for business owners. Here are some of them:

    Specific configuration – the program can be set up in accordance with the specifics of your company. It can include rewards for both clients and workers at your establishment;
    Processing of information – all the data about your one-time guests and repeat customers will be collected in order to receive a better understanding of clients’ preferences and behavior;
    Analyzing each guest – to facilitate creating personalized and targeted newsletters, there are options that allow dividing the clients into different groups. You can categorize them based on their age, gender, location and more;
    Mediums of communication – there are a number of different tools for getting in touch with your client base. This way you will be able to distribute emails and SMS to loyal customers and other visitors.

    The Loyalty Benefits for Hotel Clients


    Rewarding software is one of the features enhancing customer experience. Hotel service is not the only thing that can make your stay pleasant and memorable. With a membership card, it is easy to receive discounts and special offers. There are many other benefits as well:

    Custom deals – in the application, each customer can receive personalized deals for future stays. These might include general discounts, bonus offers, and other advantages;
    Gathering points – with a point system, you will be able to collect bonuses for each purchase or transaction you make. The points can be then exchanged for various services and discounts;
    Rewarding frequent visitors – in case you have to travel often because of your work or you simply like journeys, your recurrent visits can be rewarded with reduced prices and other perks;
    Logging into an account – after creating your personal account, you will have simple access to all your information and bonuses. You will be able to use any convenient browser or a special application.

    Benefitting from Involving Rewarding Systems in Hotels


    Loyalty solutions are advantageous not only for big corporations or small business owners but also for their employees and visitors. Encouraging your workers with remuneration is simple via designated apps that function as a part of a rewarding platform. Each loyal guest can receive their own bonus card and enjoy rewards for choosing your company over and over again.

    Developing an impeccable reputation is impossible without providing your employees with comfortable working conditions and your clients – with a great service. All of it will allow your business to grow and prosper.
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