Customer loyalty in healthcare, Kenya

Digital enterprise platform enabling a highly engaging and personalized solution for any-sized business to start your own or coalition-based loyalty program for improving customer engagement and sales stimulation campaigns

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Industry solutions

Holistic reward ecosytem to impress, grow and engage your customer base

Large retail networks

Develop devoted communities to resist competition with scheduled marketing activities and advanced analytical capabilities

Motivational programs for billers

Encourage customer culture with reward and money-saving campaigns for timely and advance payments for utility bills

Malls

Launch a captivating multi-tenant loyalty program with a common ‘bonus’ currency across your network

Wallet operators

Your financial inclusion efforts will gain much stronger momentum with the advanced engagement capabilities

Paid loyalty programs

Collect recurring fees for the premium benefits you deliver. Improve quality of your audience

digital rewards platform features

Full-fledged rewards solution for you and your partners to engage customers and stimulate sales

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Rewards engine

  • Processing
  • Bonuses, coins, liters, cashbacks – call it whatever you like. Our processing core will robustly handle any request or movement
  • Loyalty program settings
  • Set the desired rules, priorities, constraints, expiration for accruals and redemption
  • Anti-fraud
  • Tackle unusual activity and keep the promo-hunters calm with the advanced fraud management settings

Profiling and CRM capabilities

  • Coalition loyalty program management
  • Get your coalition program partners on board, grant access to all capabilities, including data import for branches, cashiers, customers, and products
  • Activity tracking and segmentation
  • Compose your own or integrate external blacklists. Set up database triggers for post-transaction verification. Create various limit types (min/max, turnover or count). Set up various types of fees (% or fixed, min/max, etc.)
  • Communication
  • Easily set up and manage the omnichannel interaction with your loyalty program members to keep them in touch. Use variables, templates and sequencing tools
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Marketing activity management

  • Campaigns and promotions
  • Plan and automate your marketing activity. Design, schedule and run parallel campaigns and sales promotions the way you want
  • BI tools and analytics
  • Understand your customers’ shopping behavior, optimize offerings and plan future targeted campaigns using various statistical, data interpretation and reporting tools

THE BENEFITS YOU GAIN

Come up with your unique, holistic loyalty program to improve interactions with your customers

flexibility

Flexibility

The platform is easily connectible with your databases, software, and hardware

customization

Customization

Wallet Factory’s reward platform can be tweaked to perfectly match your business needs

real time performance

Real-time performance

Effective communication with customers through multiple channels

sophisticated rewards

Sophisticated rewards

Holistic management tools provide a meaningful way to connect purchases from every channel

holistic financial ecosystem

A single entry point to power up your omnichannel strategy

Open source API allows for the widest variety of implementations:

Sales equipment / channels

  • Cashier equipment
  • Accounting systems
  • Website backends
  • Mobile applications
  • Self-service terminals
  • Bots in messengers

Interfaces

  • Tenant
  • Merchant (partner)
  • Support
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TECHNICAL EXCELLENCE

Leverage industry’s proven best practices

best tech stack

Best tech stack

Tap into FinTech solutions backed by the latest yet tried-and tested technology innovations in product development and design

seasoned in house staff

Seasoned in-house staff

Get a reliable well thought-out digital platform built, delivered, and supported by senior IT experts in software engineering & DevOps

market readiness

Market readiness

Accelerate your company’s time-to- market rates with customer approved digital solutions perfectly tailored to your brand identity and individual business needs

big picture approach

Big picture approach

Enjoy a robust end-to end platform solution based on holistic strategies and deep analytical insights into your business specifics and customer expectations

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Customer loyalty in healthcare, Kenya
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WHAT'S INCLUDED

Manage your loyalty campaigns with ease

Leverage a wide range of features included in our Rewards platform to build and deploy your full-scale customer reward programs that boost customer loyalty, increase engagement rates, and enhance experiences with your digital financial services

Rewards engine

  • Cloud processing (bonuses, cashbacks etc.)
  • Rules for accruals, redemption, expiration
  • Priorities and constraints
  • Anti-fraud

CRM/Profiling

  • Customers, partners, branches, cashiers, products
  • Manual and automated
  • Support claims
  • Fraud attempts logging
  • Digital loyalty cards

Marketing activities

  • Campaigns
  • Promotions
  • Coupons
  • Special bonuses
  • Planning tools
  • Payment reminder emails

Analytics

  • Grouping, segmentation, tiers
  • Sales, sales bias, demand, receipts
  • Campaigns and promotions
  • Accruals and redemptions

Communications

  • Email, SMS, push, messengers
  • Bulk dispatching
  • Sequences, templates, variables
  • NPS surveys

CONTACT US

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session now!

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    Customer loyalty in healthcare, Kenya


    Healthcare loyalty programs have become the latest rage in the health care industry. It’s an effective tool for hospitals and other medical facilities to gain loyalty and increase their customer base. The following article will give a brief introduction to the many types of customer loyalty programs that are available to hospitals.

    The reward is often a gift card, access to special deals, or other types of rewards. These programs are very common in hospitals because they make it easy for the healthcare facility to gain customer loyalty. Hospitals can use this type of program to increase their customer base and gain new customers by simply offering gifts or promotions. These programs are often very effective and provide a great way for hospitals to gain new customers and build brand loyalty.

    Hospital Patient Loyalty Programs is a very popular form of customer loyalty program for hospitals. In this program, patients can purchase access to a certain service. This service can include a certain doctor, certain medication, or other special services. In many cases, a patient can also be able to purchase a certain amount of doctor time. This allows a patient to purchase access to a doctor who is an expert in the specific area of treatment that they're seeking. This is a popular program in hospitals and allows a facility to build up a large customer base by allowing patients to purchase access to a particular doctor.

    Hospital Patient Loyalty Programs is one of the more popular forms of customer loyalty programs for hospitals. A patient can purchase access to a specific doctor or pharmacy. In most cases, these programs are designed to reward patients who have purchased certain types of prescriptions or purchased a certain number of doctor visits.

    Healthcare Hospital Loyalty Programs is also a popular program for hospitals and other healthcare facilities. In this program, a patient can be given access to a specific doctor, or certain services and products in the hospital. These programs can be very effective in building brand loyalty and increasing customer loyalty.

    Health Insurance Programs: Health insurance programs are a popular form of reward for healthcare facilities. In most cases, the hospital will offer a discount to customers who purchase health insurance plans through their facility.

    Hospitals can also offer discount programs to their employees. These programs are generally a combination of employee discounts and health insurance discounts. Often, the hospital will offer employee discounts when they purchase health insurance through their facility, and they will offer health insurance discounts to their employees when they purchase plans through their employee discount plans. Healthcare Loyalty Programs is a powerful form of reward for hospitals and other healthcare facilities. These programs help hospitals build customer loyalty and build their customer base. The program can also be used to provide healthcare facilities with an effective way to build their brand loyalty and increase their sales.
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