Loyalty Programs for Telecom in Malaysia

Digital enterprise platform enabling a highly engaging and personalized solution for any-sized business to start your own or coalition-based loyalty program for improving customer engagement and sales stimulation campaigns

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Industry solutions

Holistic reward ecosytem to impress, grow and engage your customer base

Large retail networks

Develop devoted communities to resist competition with scheduled marketing activities and advanced analytical capabilities

Motivational programs for billers

Encourage customer culture with reward and money-saving campaigns for timely and advance payments for utility bills

Malls

Launch a captivating multi-tenant loyalty program with a common ‘bonus’ currency across your network

Wallet operators

Your financial inclusion efforts will gain much stronger momentum with the advanced engagement capabilities

Paid loyalty programs

Collect recurring fees for the premium benefits you deliver. Improve quality of your audience

digital rewards platform features

Full-fledged rewards solution for you and your partners to engage customers and stimulate sales

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Rewards engine

  • Processing
  • Bonuses, coins, liters, cashbacks – call it whatever you like. Our processing core will robustly handle any request or movement
  • Loyalty program settings
  • Set the desired rules, priorities, constraints, expiration for accruals and redemption
  • Anti-fraud
  • Tackle unusual activity and keep the promo-hunters calm with the advanced fraud management settings

Profiling and CRM capabilities

  • Coalition loyalty program management
  • Get your coalition program partners on board, grant access to all capabilities, including data import for branches, cashiers, customers, and products
  • Activity tracking and segmentation
  • Compose your own or integrate external blacklists. Set up database triggers for post-transaction verification. Create various limit types (min/max, turnover or count). Set up various types of fees (% or fixed, min/max, etc.)
  • Communication
  • Easily set up and manage the omnichannel interaction with your loyalty program members to keep them in touch. Use variables, templates and sequencing tools
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Marketing activity management

  • Campaigns and promotions
  • Plan and automate your marketing activity. Design, schedule and run parallel campaigns and sales promotions the way you want
  • BI tools and analytics
  • Understand your customers’ shopping behavior, optimize offerings and plan future targeted campaigns using various statistical, data interpretation and reporting tools

THE BENEFITS YOU GAIN

Come up with your unique, holistic loyalty program to improve interactions with your customers

flexibility

Flexibility

The platform is easily connectible with your databases, software, and hardware

customization

Customization

Wallet Factory’s reward platform can be tweaked to perfectly match your business needs

real time performance

Real-time performance

Effective communication with customers through multiple channels

sophisticated rewards

Sophisticated rewards

Holistic management tools provide a meaningful way to connect purchases from every channel

holistic financial ecosystem

A single entry point to power up your omnichannel strategy

Open source API allows for the widest variety of implementations:

Sales equipment / channels

  • Cashier equipment
  • Accounting systems
  • Website backends
  • Mobile applications
  • Self-service terminals
  • Bots in messengers

Interfaces

  • Tenant
  • Merchant (partner)
  • Support
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TECHNICAL EXCELLENCE

Leverage industry’s proven best practices

best tech stack

Best tech stack

Tap into FinTech solutions backed by the latest yet tried-and tested technology innovations in product development and design

seasoned in house staff

Seasoned in-house staff

Get a reliable well thought-out digital platform built, delivered, and supported by senior IT experts in software engineering & DevOps

market readiness

Market readiness

Accelerate your company’s time-to- market rates with customer approved digital solutions perfectly tailored to your brand identity and individual business needs

big picture approach

Big picture approach

Enjoy a robust end-to end platform solution based on holistic strategies and deep analytical insights into your business specifics and customer expectations

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WHAT'S INCLUDED

Manage your loyalty campaigns with ease

Leverage a wide range of features included in our Rewards platform to build and deploy your full-scale customer reward programs that boost customer loyalty, increase engagement rates, and enhance experiences with your digital financial services

Rewards engine

  • Cloud processing (bonuses, cashbacks etc.)
  • Rules for accruals, redemption, expiration
  • Priorities and constraints
  • Anti-fraud

CRM/Profiling

  • Customers, partners, branches, cashiers, products
  • Manual and automated
  • Support claims
  • Fraud attempts logging
  • Digital loyalty cards

Marketing activities

  • Campaigns
  • Promotions
  • Coupons
  • Special bonuses
  • Planning tools
  • Payment reminder emails

Analytics

  • Grouping, segmentation, tiers
  • Sales, sales bias, demand, receipts
  • Campaigns and promotions
  • Accruals and redemptions

Communications

  • Email, SMS, push, messengers
  • Bulk dispatching
  • Sequences, templates, variables
  • NPS surveys

CONTACT US

Book your demo
session now!

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    How many wallet customers will you be serving potentially (for pricing and configuration purposes)?


    Loyalty Programs for Telecom in Malaysia


    Any business aims at maximizing its profits and creating favorable conditions for clients. One of the best ways of increasing customer loyalty is developing unique rewarding programs and offering impeccable service. One of the most fast-growing industries nowadays is the telecom sector, and loyalty programs can offer plenty of benefits for companies in this field.

    If you name a successful telecom business, it has likely been utilizing some kind of a loyalty program already. There are many examples of loyalty programs that allow their clients to receive bonus points, benefit from specialized offers and pay for utilities in a few clicks. Often the bonus points can be used for covering at least some of the expenses for utilities. With mLoyalty, it is easy to build an efficient loyalty program, which will provide advantages for both business owners and their customers.

    The Benefits of Utilizing Loyalty Programs in the Telecom Industry


    As a business owner, it is your main priority to create the best conditions for your clients, ensuring that they will pay for your services and choose them over some other company. With mLoyalty, you will be able to develop the most suitable rewarding programs based on your specifications and demands. It is easy to offer your clients regular rewards, special deals, quick payment for utilities, and other convenient features.

    Here are the key advantages of loyalty programs for telecommunications:

    Choosing a loyalty plan – there are already existing examples of bonus plans you can incorporate. With the help of a professional development team, you will be able to create a customized program that will suit your business specifically;
    Managing data – the program will collect information about customers for analyzing it in the future. For the telecom industry, it is important to learn customer preferences in order to improve the services even further;
    Communication channels – among all industries, it is the telecom sector that should provide a perfect communication program for its clients.
    You will be able to use various tools such as push-notifications, e-mail or SMS for notifying the customers of their bonuses or reminding about payments for their utilities.

    The Advantages of Loyalty Solutions for Customers of the Telecom Sector


    Communication is an essential part of everyone’s life, which means that anyone is a client of a certain telecom business. Rewarding programs can significantly improve customer experience thanks to their convenient features and beneficial deals.

    These are some of the advantages of signing up for loyalty programs:

    Special offers – in your personal account, you will be able to manage all your rewards, bonus cards, and discounts. Those can be used for covering some of the telecom services and even paying for utilities;
    Rewards for loyal customers – such programs usually include some additional bonuses for the most loyal clients as a way of expressing the company’s gratitude for you;
    Easy account access – these programs can be easily accessed via a browser or a mobile application. You can choose the most convenient
    method. The mobile apps are supported on iOS and Android devices;

    Incorporating Loyalty Systems in the Telecom Industry


    Each loyalty program offers undeniable benefits for both companies and their clients. A single rewarding program is able to increase the number of loyal clients considerably, which is especially important for the telecom industry due to the high competition.

    All loyalty programs are fully customizable to ensure perfect compatibility with a telecom business. Try a bonus program for yourself and start enjoying its advantages.
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