Spa loyalty program

Digital enterprise platform enabling a highly engaging and personalized solution for any-sized business to start your own or coalition-based loyalty program for improving customer engagement and sales stimulation campaigns

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Industry solutions

Holistic reward ecosytem to impress, grow and engage your customer base

Large retail networks

Develop devoted communities to resist competition with scheduled marketing activities and advanced analytical capabilities

Motivational programs for billers

Encourage customer culture with reward and money-saving campaigns for timely and advance payments for utility bills

Malls

Launch a captivating multi-tenant loyalty program with a common ‘bonus’ currency across your network

Wallet operators

Your financial inclusion efforts will gain much stronger momentum with the advanced engagement capabilities

Paid loyalty programs

Collect recurring fees for the premium benefits you deliver. Improve quality of your audience

digital rewards platform features

Full-fledged rewards solution for you and your partners to engage customers and stimulate sales

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Rewards engine

  • Processing
  • Bonuses, coins, liters, cashbacks – call it whatever you like. Our processing core will robustly handle any request or movement
  • Loyalty program settings
  • Set the desired rules, priorities, constraints, expiration for accruals and redemption
  • Anti-fraud
  • Tackle unusual activity and keep the promo-hunters calm with the advanced fraud management settings

Profiling and CRM capabilities

  • Coalition loyalty program management
  • Get your coalition program partners on board, grant access to all capabilities, including data import for branches, cashiers, customers, and products
  • Activity tracking and segmentation
  • Compose your own or integrate external blacklists. Set up database triggers for post-transaction verification. Create various limit types (min/max, turnover or count). Set up various types of fees (% or fixed, min/max, etc.)
  • Communication
  • Easily set up and manage the omnichannel interaction with your loyalty program members to keep them in touch. Use variables, templates and sequencing tools
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Marketing activity management

  • Campaigns and promotions
  • Plan and automate your marketing activity. Design, schedule and run parallel campaigns and sales promotions the way you want
  • BI tools and analytics
  • Understand your customers’ shopping behavior, optimize offerings and plan future targeted campaigns using various statistical, data interpretation and reporting tools

THE BENEFITS YOU GAIN

Come up with your unique, holistic loyalty program to improve interactions with your customers

flexibility

Flexibility

The platform is easily connectible with your databases, software, and hardware

customization

Customization

Wallet Factory’s reward platform can be tweaked to perfectly match your business needs

real time performance

Real-time performance

Effective communication with customers through multiple channels

sophisticated rewards

Sophisticated rewards

Holistic management tools provide a meaningful way to connect purchases from every channel

holistic financial ecosystem

A single entry point to power up your omnichannel strategy

Open source API allows for the widest variety of implementations:

Sales equipment / channels

  • Cashier equipment
  • Accounting systems
  • Website backends
  • Mobile applications
  • Self-service terminals
  • Bots in messengers

Interfaces

  • Tenant
  • Merchant (partner)
  • Support
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TECHNICAL EXCELLENCE

Leverage industry’s proven best practices

best tech stack

Best tech stack

Tap into FinTech solutions backed by the latest yet tried-and tested technology innovations in product development and design

seasoned in house staff

Seasoned in-house staff

Get a reliable well thought-out digital platform built, delivered, and supported by senior IT experts in software engineering & DevOps

market readiness

Market readiness

Accelerate your company’s time-to- market rates with customer approved digital solutions perfectly tailored to your brand identity and individual business needs

big picture approach

Big picture approach

Enjoy a robust end-to end platform solution based on holistic strategies and deep analytical insights into your business specifics and customer expectations

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lotok logo
Spa loyalty program
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WHAT'S INCLUDED

Manage your loyalty campaigns with ease

Leverage a wide range of features included in our Rewards platform to build and deploy your full-scale customer reward programs that boost customer loyalty, increase engagement rates, and enhance experiences with your digital financial services

Rewards engine

  • Cloud processing (bonuses, cashbacks etc.)
  • Rules for accruals, redemption, expiration
  • Priorities and constraints
  • Anti-fraud

CRM/Profiling

  • Customers, partners, branches, cashiers, products
  • Manual and automated
  • Support claims
  • Fraud attempts logging
  • Digital loyalty cards

Marketing activities

  • Campaigns
  • Promotions
  • Coupons
  • Special bonuses
  • Planning tools
  • Payment reminder emails

Analytics

  • Grouping, segmentation, tiers
  • Sales, sales bias, demand, receipts
  • Campaigns and promotions
  • Accruals and redemptions

Communications

  • Email, SMS, push, messengers
  • Bulk dispatching
  • Sequences, templates, variables
  • NPS surveys

CONTACT US

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session now!

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    Spa loyalty program



    Scalability and customer-oriented approach are two main factors that a business should rely on. This is especially true for companies that conduct international activities. Most business owners have the wrong clue. They believe that by selling the product, they close the deal. But it can be extended by increasing the final amount. For example, offer the buyer supporting customer service.
    It should be noted that attracting new customers is an extremely expensive, money and timeconsuming undertaking. Additionally, it is necessary to properly organize a marketing campaign, order an advertising analysis. All this is very expensive, and does not guarantee that the client will buy goods from you. But there is another way - loyalty program, discount service, loyalty card. This not only increases sales, but also reduces the cost of promotion.
    Our mLoyalty company is developing a loyalty program for various business areas, including SPA, massage. We will create a unique app for your business. Contact us right now for a comprehensive advice today.

    What is spa loyalty program



    SPA loyalty program - programs that allow to retain customers. Under the terms of the loyalty program, additional discounts or earn rewards may be provided. To enhance efficiency, SPA memberships are being introduced. The latter provide a stable income for the company.
    SPA membership programs, as well as loyalty programs, have existed for a long time. Customer and discount service is used not only by massage parlors and SPA industry. These promotional offers are used in various activity fields.
    On the basis of customer service, large-scale marketing campaigns are created that retain customers. Repeat sales is the key not only to deep business promotion. Such sales significantly reduce advertising costs, since you do not need to spend money on re-attraction.

    Benefits of loyalty program in spa



    SPA loyalty program is a comprehensive marketing tool for attracting and retaining customers. Such customer service is extremely effective in business. What are the benefits:
    ● customers earn rewards - this encourages them to make additional purchases;
    ● reduction of slow seasons - business has profitable and unprofitable seasons. SPA loyalty program will allow you to avoid unprofitable seasons;
    ● Cost reduction – establishing new customer funnels takes time. A quality loyalty program will eliminate the need for a new marketing campaign.

    Also, due to the loyalty program, you will receive information about the client - when the buyer subscribes to the loyalty program, you receive additional data. They can be used to generate a personalized mailing about your offers. The loyalty program and SPA membership provide the company with a stable income.

    How Spa Customer Loyalty Programs Work



    The System operation principle is extremely simple. The client at the first purchase for a certain amount receives a special card. You may provide any certificate instead. By making purchases or orders, the client increases the discount percentage. The more often he buys from you, the more rewards he earns.
    One part could be a referral system. The essence is extremely simple - the purchase percentage of an attracted client. For example, there is a 7-level referral program. For the first buyer, 12% is charged, for the second - 9%, and so on. It should be noted that this is a multi-level system. This means that the client will have an incentive to involve their friends and acquaintances.

    Types of spa reward programs



    Loyalty programs in SPA are extremely popular. The wide demand in various companies shows their high efficiency. Over half of companies around the world use a loyalty program to attract and retain customers. And this pays off. Spas with a loyalty program get 50% more customers than those without it.

    Varieties of reward programs for SPA:

    Punch card loyalty program;
    The simplest program that allows you to attract a large number of customers to your salon. Cards can be distributed as a promotion both in the salon and outside, at exhibitions. The main thing is to emphasize the corporate style, to make it stand out from the rest.

    Points-based loyalty program;
    This loyalty program is based on special accumulative points. The client makes purchases, accumulates bonus points. When a certain amount is collected, these points can be exchanged for a discount or for real money.

    Tiered points-based reward system;
    This is a complex system that can be further strengthened with VIP discounts for each client. They are represented by three levels: pearl, ruby and diamond. To receive a reward, you need to perform actions, for example, order a service for a certain amount. When the level is reached, the client receives a reward.

    Subscription membership program;
    Compared to the above programs, the monthly subscription system is relatively new. This is an unusual way of interacting with a client. Instead of tracking the number of points, a subscription discount is offered. For example, a 40% discount on spa treatments that must be used within 30 days.
    The result - the client receives the service at a discount, and you - a constant profit. The subscription membership program is rapidly gaining popularity.

    Spa and medical spaLoyalty software solutions



    To create an effective loyalty system, it is necessary to provide a high-quality software component. Developing personal software takes time and money. But our mLoyalty company offers professional services for creating and integrating loyalty programs into your company's business processes.
    We carry out a full-scale development, which includes:
    ● a thorough analysis of your company's business processes;
    ● corporate style transfer;
    ● creation of software using modern technologies;
    ● direct integration.
    We work with any business. Contact us right now, get free advice within the shortest possible time.
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